ENC Strengthens Aftermarket Performance with Expanded
Parts Inventory and Faster Delivery Times
RIVERSIDE, CALIFORNIA, USA – August 7, 2025 – ENC® (formerly referred to as ElDorado National California Inc.®), a U.S.-based transit bus manufacturer and subsidiary of Rivaz Inc., today announced a series of operational improvements to its aftermarket business, including expanded parts inventory, reduced lead times, and faster, more responsive customer support. These changes are part of ENC’s focused strategy to deliver more reliable long-term service and rebuild customer confidence across its nationwide fleet base.
With a significantly larger stock of high-demand parts now housed at ENC’s Riverside, California facility, most service components can ship within 24 hours of order receipt. The company has also centralized fulfillment operations and removed the limitations associated with an exclusive dealer-based parts network, enabling direct communication with customers and faster resolution of service needs.
“We understand parts availability is critical for operators, and we have invested significantly in improving the reliability of our parts business – both in growing in-stock inventory and reducing lead times,” said Daniel Trujillo, Vice President of Sales and Marketing. “The investments we’ve made are about more than operations. They’re about restoring confidence and proving that ENC is here to support our customers for the long haul.”
Key operational improvements include:
- Increased stocking levels
- Improved lead times on critical and fast-moving parts
- 24-hour shipping for most in-stock orders
- Centralized distribution from ENC’s Riverside, California facility
- No dealer intermediaries, resulting in faster and more direct customer support
“ENC is in a different position today than it was several years ago, and we’re earning that position by doing the work,” said Hernan Henriquez, Director of Aftermarket, ENC. “Better availability, faster shipping, and direct access to our team – that’s how we restore credibility and deliver lasting operational value.”
ENC’s aftermarket transformation is designed to deliver higher service reliability and greater fleet uptime. Transit agencies can now access a broader selection of ready-to-ship parts for current and late-model vehicles – including complex or uncommon components. All parts are verified for quality and compatibility, and supported by ENC’s in-house Parts Support Team.
Henriquez added, “we’ve worked closely with transit agencies to understand where friction points exist in the parts experience, and we’ve improved our parts business based on these learnings. We’re committed to building a parts business that transit agencies can truly count on, and will continue to evaluate new digital tools, inventory analytics, and service programs to further strengthen ENC’s aftermarket offerings.”
To learn more or request parts support, visit eldorado-ca.com/parts or contact the Parts Support Team at partssupport@eldorado-ca.com.
ABOUT ENC®
Founded in 1975, ENC is a leading U.S. heavy-duty transit bus manufacturer with over 50 years of experience delivering safe and reliable Altoona-tested vehicles. Headquartered in Riverside, California, ENC manufactures every vehicle end-to-end in the United States and offers one of the industry’s most comprehensive propulsion portfolios, including battery-electric, clean diesel, hybrid, and compressed natural gas buses in multiple configurations. ENC is an approved Transit Vehicle Manufacturer (“TVM”) under the Federal Transit Administration, with all buses being fully Buy America compliant.
A subsidiary of Rivaz, Inc., ENC is committed to revitalizing American transit manufacturing and supporting public agencies and transit operators with a commitment to customer service, innovative products, and stable supply. To learn more, visit eldorado-ca.com.
FORWARD LOOKING STATEMENTS AND DISCLAIMERS
This press release contains forward-looking statements about ENC’s production plans and market positioning, which reflect its current expectations, estimates, and projections about its business based on currently available information and assumptions made by management.
These statements are not guarantees of future performance, and involve risks, uncertainties, and assumptions that are difficult to predict. Actual outcomes and results may differ materially from what is expressed or forecasted herein.
References to “clean diesel,” “zero-emission,” or other environmental benefits are based on ENC’s internal assessments and industry standards. These claims are intended to describe the potential environmental benefits of ENC’s products and are not guarantees of specific environmental outcomes. Actual results may vary based on a variety of factors, including but not limited to, usage patterns, maintenance practices, and regulatory changes.
Claims that vehicles are manufactured “end-to-end” at ENC’s Riverside, California manufacturing facility means final assembly and significant processing occur at our facility in Riverside, California and products may use both domestic and imported components. Specific domestic content percentages vary by model and are available upon request.
Statements regarding compliance with “Buy America,” “FTA,” and “Altoona-tested” standards are based on ENC’s current understanding and interpretation of applicable regulations. These statements are subject to change based on future regulatory developments and interpretations. ENC advises customers to verify compliance status at the time of purchase.
SALES & MEDIA INQUIRIES
Dan Trujillo
Vice President, Sales